Nov. 20 is the day selected to recognize Island Hospital for its promise of quality service; extensive customer-service training of more than 700 employees, physicians and volunteers; Consumer Reports recognition for excellent communication with patients; and excellent patient care.
“This action by the mayor is very gratifying as it expresses the appreciation of our community for an exceptional hospital staff in meeting the needs of our patients, visitors and guests,” said Vince Oliver, Island Hospital Chief Executive Officer.
In a cooperative effort among the board of commissioners, administration, employees and medical staff, Island Hospital developed a “promise” to all who utilize or visit the hospital: “Your best healthcare experience begins at Island Hospital. We always put your emotional and medical needs first and foremost.”
“I truly believe that the hospital staff is going all out to make our service attitude better for patients and their families, visitors and their peers,” said Oliver. “With improvements brought about by the newly upgraded facility, we were given the perfect opportunity to rise to the service occasion, and we have.”
In August, Consumer Reports rated hospitals across the U.S. using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) data, specifically on communicating with patients. Island Hospital received the third highest score in Washington State and was one of only five Washington hospitals above the national average.